In a major convenience initiative for pensioners in Goa, the Employees' Provident Fund Organisation (EPFO) has announced a free doorstep facility for submitting Digital Life Certificates (DLC) under the nationwide Digital Life Certificate Campaign 5.0. The campaign is being conducted from November 1 to November 30, 2026, and aims to make the annual life certificate submission process easier, particularly for elderly, ailing and differently-abled pensioners.
The EPFO Regional Office in Goa has appealed to all pensioners covered under the Employees' Pension Scheme, 1995 (EPS-95), to submit their Digital Life Certificates within the campaign period to ensure uninterrupted pension payments.
Free Doorstep Service Through India Post Payments Bank
One of the most useful features of this initiative is the free doorstep service provided through India Post Payments Bank (IPPB). Pensioners who are unable to visit a bank, post office or EPFO office can request a postman or Gramin Dak Sevak to visit their residence and complete the Digital Life Certificate submission process.
For this facility, pensioners can contact India Post Payments Bank at 033-22029000. The service is particularly beneficial for senior citizens, people with health difficulties and individuals living in areas where access to banking facilities may be limited.
The doorstep service is being provided under an arrangement between EPFO and IPPB, and the entire cost of issuing the Digital Life Certificate is borne by EPFO. Therefore, eligible EPS pensioners can avail themselves of this doorstep facility without paying a service charge.
Three Ways to Submit a Digital Life Certificate
EPFO Goa has highlighted three available methods for pensioners to complete the process:
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UMANG App: Pensioners can submit their Digital Life Certificate using Aadhaar-linked face authentication through the UMANG mobile application. This allows eligible pensioners to complete the process using their own smartphones.
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Free Doorstep Service: Pensioners can contact IPPB and request a home visit by a postman or Gramin Dak Sevak to complete the submission.
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EPFO Office or Common Service Centre: Pensioners can also visit their nearest EPFO office or Common Service Centre (CSC) to submit their Digital Life Certificate.
Important Information for Pensioners
EPFO has advised pensioners to ensure that their Digital Life Certificate is submitted at the appropriate time to avoid interruption in pension payments. The next certificate must be submitted on or after the date falling exactly one year after the previous submission, within the applicable annual life-certificate period.
The initiative is expected to reduce the difficulties faced by pensioners who have mobility challenges or live far from government offices and banking facilities.
A Step Towards Accessible Government Services
The free doorstep Digital Life Certificate facility reflects an effort to make essential government services more accessible to senior citizens. By combining digital technology with India's postal network, EPFO aims to simplify an important annual requirement for pension beneficiaries.
Pensioners in Goa are encouraged to use the available facilities during the November campaign and complete their submissions on time. The initiative ensures that eligible pensioners can fulfil their annual requirement without unnecessary travel or additional financial burden.